The Stairs of Customer Loyalty 5-page PDF eReport
Description: In a simple, straightforward manner, this 5-page eReport will teach you the process of The Stairs of Customer Loyalty. This easy-to-learn technique will help you convert your prospects into sales, then into repeat customers, and finally, into "apostles"—a group of raving fans who will "preach your message" and "sing your praises" to the marketplace.
Price: $9.97
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Art of Asking Questions --7-page PDF eReport
Description: The Art of Asking Questions eReport will help you understand how to use questions to improve your communication, what types of questions to use and when to use them, and the strategies and techniques of artful questioning.
Price: $9.77
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The Art of Communicating at Work: Making Sure with Feedback --8-page PDF eReport
Description: Tony cuts out the fluff and condenses his giving and getting feedback knowledge into this eReport's eight bottom-line pages. This easy-to-read, practical eReport will have you on your way to clearer communication in no time!
Price: $9.77
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Alessandra on Customer Driven Service downloadable MP3
Description: In Alessandra on Customer Driven Service MP3, I share my "7 Secrets for Improving Customer Loyalty and Retention". In just the one hour that it takes to listen to my energetic and lively narrative, you'll learn how to identify your company's customer service problems, and how to implement the solutions that will guarantee a loyal customer base and an immediate increase of profits.
SALE PRICE: $9.95
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Astounding Customer Service Complete Package
Description: DVD - All eight chapters (segments) on Customer Service (approx. 80 minutes) PLUS three chapters on Listening Skills (approx. 36 minutes) PLUS two chapters on Telephone Skills (approx. 25 minutes), includes PDF Workbook for each category.
Price: $895.00
SALE PRICE: $149.00 - LIMITED TIME OFFER!
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Astounding Customer Service 80-minute Audio Program on downloadable MP3s
Description: Over 35 years of the customer service secrets that have helped me tremendously in my own business career and saved me from many ruined customer relationships along the way.
Price: $39.95
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Telephone Skills
Description: Telephone Skills 5-page PDF eReport
Price: $7.97
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